tokyobola Platform Privacy Notice
This page describes what we collect when you use tokyobola and how we keep that data protected. We take your privacy seriously and handle your information with care, following applicable data protection standards.
When you open an account on tokyobola, we collect personal information to verify your identity, process your deposits and withdrawals, and keep your account secure. We also collect information about how you use our platform—which games you play, which payment methods you prefer, and when you log in. This helps us improve our service and detect fraud.
Our commitment is to be transparent about what we collect, why we collect it, and who has access to it. If you have questions about your data, our support team can help during business hours.
What data we collect on tokyobola
We collect information in several categories. First, we collect identity information: your full name, date of birth, email address, phone number, and government-issued ID (passport or national ID). We also collect proof of address (utility bill or bank statement) to verify where you live.
Second, we collect payment information: the payment methods you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet transfers), your transaction history, and deposit and withdrawal amounts. We do not store full credit card numbers or sensitive payment credentials—those are handled by our payment processors.
Third, we collect usage information: which games you play, how long you play, your account balance, and your login times. We also collect technical information: your IP address, browser type, device type, and operating system. This helps us detect suspicious activity and improve our platform.
How we use your data on tokyobola
We use your identity information to verify your account and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. This is a legal requirement in most jurisdictions where we operate, including Indonesia. We may ask for additional documents during this process, and our team reviews them during business hours.
We use your payment information to process deposits and withdrawals, prevent fraud, and reconcile transactions. We use your usage information to improve our games, detect cheating or abuse, and personalize your experience. We use your technical information to maintain platform security and troubleshoot technical issues.
We may also use your email address to send you account notifications (login alerts, withdrawal confirmations) and service updates. We do not send marketing emails unless you opt in. You can manage your communication preferences in your account settings.
Who has access to your data
Your data is stored on our secure servers. We limit access to employees and contractors who need it to provide our service—support staff, fraud analysts, and technical teams. All staff sign confidentiality agreements.
We share data with third-party service providers only when necessary: payment processors (to process mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification services (to confirm your documents), and fraud-detection services. These providers are contractually bound to protect your data and use it only for the purposes we specify.
We may disclose your data if required by law—for example, if a court orders us to, or if we suspect illegal activity. We will notify you of such requests unless legally prohibited from doing so.
Your data is yours. We keep it secure, use it only for legitimate purposes, and never sell it to advertisers or data brokers.
How long we keep your data
We keep your account data for as long as your account is active. If you close your account, we retain your data for a period required by law (typically 5–7 years for financial records) to comply with AML and tax regulations. After that period, we delete or anonymize your data.
If you request account deletion, we will close your account and begin the retention period. You can request a copy of your data at any time by contacting our support team.
Cookies and tracking
We use cookies to keep you logged in, remember your preferences, and analyze how you use tokyobola. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use our platform.
We do not use cookies to track you across other websites. We do not share cookie data with advertisers or data brokers.
How we protect your data
We use industry-standard encryption (SSL/TLS) to protect data in transit. Your password is hashed and never stored in plain text. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing.
We cannot guarantee absolute security—no system is non-specific info secure. If we detect a data breach, we will notify affected users and relevant authorities as required by law.
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Encryption in transitSecurity layer 1
All data sent to and from tokyobola is encrypted using SSL/TLS protocol.
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Secure storageSecurity layer 2
Passwords are hashed; sensitive data is encrypted at rest on our servers.
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Access controlsSecurity layer 3
Only authorized staff can access your data; all access is logged and monitored.
Your rights regarding your data
You have the right to access your data, correct inaccuracies, and request deletion (subject to legal retention requirements). You can download a copy of your data in a portable format. You can also object to certain uses of your data or request that we limit how we use it.
To exercise these rights, contact our support team in English during business hours. We will respond within a reasonable timeframe, typically within 10 business days.
Jurisdiction and data transfers
Our servers may be located outside your jurisdiction. By using tokyobola, you consent to your data being transferred to and stored in other countries. We ensure that data transfers comply with applicable data protection laws.
If you have concerns about data transfers, contact our support team. We can discuss your options and any additional protections available.
Contact us about privacy
If you have questions about this privacy notice, how we handle your data, or your rights, contact our support team. We provide multilingual support during business hours. You can reach us via email or through your account settings on tokyobola.
We take privacy seriously and are committed to addressing your concerns promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.